Privacy Policy
Last updated: June 2026
This Privacy Policy explains how GigsLo Oy ("GigsLo", "we", "us") collects, uses and protects your personal information when you use our website and services.
1. Information we collect
We collect information you provide directly — such as your name, email address, phone number, location and task details — and information collected automatically, including device information, IP address, browser type and approximate location based on your IP.
2. How we use your information
We use your information to operate the GigsLo platform, match you with helpers or customers nearby, process payments, communicate with you, prevent fraud and improve our services.
3. Sharing of information
We share information with other users only to the extent necessary to complete a task (for example, your first name and approximate location). We may share data with trusted service providers (payment, hosting, analytics) under appropriate confidentiality and security obligations. We do not sell personal data.
4. Location data
With your permission, we use your device's location to show tasks and helpers near you. You can disable location sharing in your browser or device settings at any time.
5. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings.
6. Data retention
We retain personal data for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account at any time.
7. Your rights
Subject to applicable law (including the EU GDPR), you have the right to access, correct, delete, restrict or object to processing of your personal data, and to data portability. To exercise these rights, contact us at contact@gigslo.com.
8. Security
We apply reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure.
9. Identity verification (KYC)
Helpers must verify their identity before earning. We support three paths and record only what each one returns:
- Suomi.fi e-Identification (recommended for residents of Finland). You authenticate with your Finnish bank credentials or Mobile Certificate via DVV's Suomi.fi service. GigsLo receives only a hashed pseudonymous subject identifier and the eIDAS assurance level — we never see or store your bank credentials or your personal identity code (henkilötunnus).
- Finnish Authenticator (for non-Finns). You verify your passport and a selfie inside DVV's official Finnish Authenticator app and receive a Foreigner's Unique Identifier (FINUID). GigsLo stores only the FINUID and the assurance level.
- Manual upload (fallback). If neither Finnish service is available to you, you can upload a photo of a government ID and a verification selfie. These files travel over TLS and are stored encrypted at rest in a private storage bucket scoped to your account by row-level security.
Lawful basis: performance of our service contract with you and our legitimate interest in fraud prevention and trust & safety on the platform.
Who can access it: only you. Access is enforced by row-level security on the database and by per-user paths on the private storage bucket. We do not share verification data with task posters, other helpers, or any third party.
Retention & deletion: we keep verification data while your helper account is active. You can delete your verification data at any time from the Identity verification section of your Profile. Full account deletion can be requested via the Contact page.
10. Children
GigsLo is not intended for children under 16. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified through the service or by email.
12. Contact
Questions about this policy? Email us at contact@gigslo.com.