Terms & Conditions
Last updated: September 2026
These Terms & Conditions ("Terms") govern your access to and use of the GigsLo platform operated by GigsLo Oy ("GigsLo"). By creating an account or using GigsLo, you agree to these Terms.
1. Who we are
GigsLo is operated by GigsLo Oy, a company registered in Finland. Our full trader details — registered address, business ID (Y-tunnus) and VAT number — are shown in the footer of every page and on the Contact page. You can always reach us at contact@gigslo.com.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract to use GigsLo.
3. Your account
You are responsible for keeping your login details confidential and for all activity that occurs under your account. Provide accurate information when signing up and keep it up to date.
4. The platform
GigsLo is a marketplace that connects customers with independent helpers for household tasks. GigsLo is not an employer of helpers and does not perform the tasks itself. Helpers are independent contractors and are responsible for their own taxes, insurance and permits.
5. Tasks and offers
Customers post tasks and helpers may make offers. When a customer accepts an offer, a direct agreement is formed between the customer and the helper. Both parties agree to act lawfully, honestly and with reasonable care. If the helper is a private person rather than a business, paying them may make you an employer under Finnish law, with the withholding and insurance duties that follow — we flag this before you accept such an offer.
6. Payments and fees
Payments are processed by our payment provider (Stripe) and the task price is held in escrow until the task is confirmed complete. GigsLo charges a service fee, shown inclusive of Finnish VAT before you accept an offer; the full amount you will be charged is always displayed before payment. GigsLo does not hold your funds in its own accounts.
7. Your right of withdrawal
As a consumer you have a 14-day right of withdrawal from the distance contract you make with GigsLo for the use of the platform, counted from the day you create your account. To use it, send a free-form notice to contact@gigslo.com. Note that a task you booked and that has already been carried out at your express request cannot be withdrawn for the part already performed — the agreement for the task itself is between you and the helper, and its cancellation terms are described on the Cancellations page.
8. Cancellations and refunds
Cancellation windows, refunds and the dispute process are described on the Cancellations page and form part of these Terms. Where a task is not performed, is performed defectively, or is cancelled within the free window, the escrowed amount and the service fee are refunded in line with that policy. Nothing in these Terms limits your mandatory rights under Finnish consumer law.
9. User conduct
You agree not to use GigsLo for any unlawful purpose, harass other users, post misleading content, or attempt to bypass the platform to avoid fees.
10. Reviews
Only users who have completed and paid for a task through GigsLo can review the other party, and reviews are tied to that specific task. We do not buy, edit or reorder reviews in exchange for payment. We may remove reviews that are unlawful, abusive or clearly not based on a genuine experience.
11. Reporting illegal or harmful content
You can report any listing, message, profile or review to contact@gigslo.com or through the report function in the app. We review reports without undue delay, tell you the outcome and the reasons for our decision, and you can contest that decision by replying to us. This is our notice-and-action mechanism under the EU Digital Services Act, and contact@gigslo.com is our single point of contact for users and authorities.
12. Helpers acting as businesses
Helpers who work through a company or as light entrepreneurs must give us their name, address, contact details and business ID (Y-tunnus) before they can be paid, and we verify that this information is plausible. Their business status is shown on their profile and next to each offer.
13. Suspension and termination
We may suspend or terminate accounts that violate these Terms or harm the GigsLo community. We tell you the reason and you can appeal by contacting us. You may close your account at any time.
14. Disclaimer
GigsLo provides the marketplace itself and does not perform tasks. To the extent permitted by law, we are not liable for the conduct, quality or safety of tasks performed by users. This does not limit our liability for damage we cause ourselves, or any liability that cannot be excluded under mandatory law.
15. Limitation of liability
To the extent permitted by law, GigsLo's total liability for any claim relating to the service is limited to the fees you paid us in the 12 months preceding the claim. This limitation does not apply to death, personal injury, intent or gross negligence, or to consumers' mandatory statutory rights.
16. Complaints and dispute resolution
Contact us first at contact@gigslo.com — most issues are resolved directly. If you are a consumer and we cannot agree, you can take the matter to the Finnish Consumer Disputes Board (kuluttajariitalautakunta, kuluttajariita.fi) after first contacting the Consumer Advisory Service (Kuluttajaneuvonta, kkv.fi/kuluttajaneuvonta).
17. Changes
We may update these Terms from time to time. We notify registered users of material changes at least 14 days in advance, and continued use after they take effect constitutes acceptance.
18. Governing law
These Terms are governed by the laws of Finland. Disputes are resolved by the District Court of Helsinki; if you are a consumer, you may instead bring the case before the district court of the place where you live.
19. Contact
Questions? Email us at contact@gigslo.com.