Cancellations & refunds
Plans change. Here's exactly what happens to your money when a task is cancelled or something goes wrong.
Cancelling before a helper starts
You can cancel any task free of charge before the helper has started or travelled to you. Any money held for the task is refunded in full to your original payment method.
Cancelling at short notice
If the helper is already on the way or has begun work, a fair share of the agreed price may be paid out to cover their time and travel. We'll always tell you the amount before the cancellation is confirmed.
Refund timing
Refunds are issued to the original card or payment method. Banks usually show the money back within 5–10 business days.
If the job wasn't done properly
Don't confirm completion. Open the task, describe the problem and contact us — the payment stays held while we review photos, messages and both sides before deciding on a full or partial refund.