Cancellations & refunds
Plans change. Here's exactly what happens to your money when a task is cancelled or something goes wrong.
Cancelling before a helper starts
You can cancel any task free of charge before the helper has started or travelled to you. Any money held for the task is refunded in full to your original payment method.
Cancelling at short notice
If the helper is already on the way or has begun work, a fair share of the agreed price may be paid out to cover their time and travel. We'll always tell you the amount before the cancellation is confirmed.
Refund timing
Refunds are issued to the original card or payment method. Banks usually show the money back within 5–10 business days.
If the job wasn't done properly
Don't confirm completion. Open the task, describe the problem and contact us — the payment stays held while we review photos, messages and both sides before deciding on a full or partial refund.
Your 14-day right of withdrawal
As a consumer you have 14 days to withdraw from the distance contract you make with GigsLo for using the platform, counted from the day you create your account. Send a free-form notice to contact@gigslo.com. A task you expressly asked a helper to start cannot be withdrawn for the part already carried out — that agreement is between you and the helper and follows the rules above.
Prices and VAT
All amounts shown to you are the final amounts you pay, including Finnish VAT at 25.5% on the GigsLo service fee. The helper's own price may or may not include VAT depending on their business status, which is shown on their profile and next to each offer.
If we can't agree
Contact us first at contact@gigslo.com. If you are a consumer and we still disagree, you can contact the Consumer Advisory Service (kkv.fi/kuluttajaneuvonta) and take the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi).