Help Center

How can we help?

Guides for posters and helpers. Can't find what you need? Reach us at support@gigslo.com.

Getting started

How do I post a task?: Click Post your needs, describe the job, set a budget and location. Nearby helpers will send offers within minutes.
Do I need an account?: You can browse anonymously, but you need a free account to post tasks, make offers, and chat.
How much does it cost to post?: Posting is free. You only pay the helper's agreed price once the task is complete.

How are helpers verified?: Helpers go through ID verification. Look for the blue verified badge on their profile before accepting an offer.
How do I stay safe when meeting a helper?: Meet in a well-lit place, tell someone where you'll be, and keep all chat inside GigsLo so we can help if something goes wrong.
How do I report a problem?: Open the task chat and tap the report button, or email support@gigslo.com with the task link.

When do I pay?: Payment is held securely when you accept an offer and released to the helper only when you confirm the task is done.
Which payment methods are accepted?: Visa, Mastercard and most local debit cards through our secure card processor.
How do helpers get paid?: Helpers connect their bank account once. Released payments arrive within 1–2 business days.
Can I get a refund?: If the task isn't done as agreed, don't release payment — open the dispute flow from the task page and we'll help resolve it.

How do I start earning?: Complete your profile, pick your categories and areas, then browse tasks or wait for matching alerts.
How do offers work?: You can accept the poster's budget or send a counter-offer with your own price and a short message explaining why.
How are ratings calculated?: After each completed task the poster leaves a 1–5 star rating and a comment. Your average shows on your public profile.

Where do I chat with the other party?: Open the task from My Tasks and use the chat tab. Keep all messages inside GigsLo for your safety.
How do I control notifications?: Open Profile → Notifications to turn types on/off, set quiet hours and enable browser push.

Our team replies within one business day.